Our 30-day commitment to your satisfaction and peace of mind.
30-Day Window: You are entitled to cancel your order within **30 days** without giving any reason. The deadline starts from the day you (or your appointed representative) receive the goods.
Easy Notification: Simply inform us of your decision via email. We ensure a transparent and straightforward process.
To ensure your return is accepted, please confirm the following:
Items must be returned in their original, undamaged packaging.
The request must be made within the 30-day eligibility window.
Please note that personalized goods, rapidly deteriorating items, and unsealed hygiene-sensitive products cannot be returned.
Once your return is approved, we initiate the reimbursement immediately. You can expect the credit back to your original payment method within **7–10 working days**.
Please ship your items to our central facility:
Eco Buds / Aero Adventures*We recommend using a trackable and insured shipping service, as we cannot be held responsible for items lost in transit.